CSPI Welcomes Wendy Chaney, Sales Manager for the State of Texas to the CSPI Team!

Wendy Chaney recently joined the CSPI Team as the Sales Manager for the State of Texas. She is a Native Texan and reside in Bedford, Texas, suburb of the Dallas/Forth Worth metropolitan area.

After graduating from Texas Christian University with a BBA in Marketing, she began her career selling office equipment. She soon advanced to a successful career as an ATM provider selling branch automation products to Texas and Oklahoma bankers.

It is Wendy’s goal to professionally lead a sales process that benefits clients and fulfills their expectations. She is excited to have the opportunity to represent this progressive and innovative banking software company.

Garden Plain State Bank President and CEO Patrick F.Walden had several goals in mind when the decision was made to move to an imaging solution. Check imaging was clearly the next logical step for the bank. The banks’ concern about technology headaches that usually accompany such a move, were quickly laid to rest with the reliable, ongoing support offered by CSPI. Walden also states that, “CSPI offered a turnkey solution, coupled with high recommendations by the bank’s core processing provider, Precision Computer Systems”.

Garden Plain State Bank underwent imaging, core processing and voice response conversions simultaneously. CSPI’s Dynastore check imaging system had given the bank everything Walden had hoped for and more. According to Walden, “Efficiency and time saving realized through imaging seem to reach into every facet of operations.” “We are saving tremendous time on research”, reports Deneen Fayette, Senior Vice President of Auditing. The bank’s Cashier, Marlene Conrady discussed the expediency Dynastore brings to statement preparation. “Prior to imaging, we used to spend three to four hours a day filing checks. Now statements are prepared in only one day, as opposed to two or three.”

The Available options for Dynastore Check Imaging include, how many images are printed per page, whether the front and back checks are printed, and what order items are printed etc. Business customers can receive their statements via CD-ROM, and CSPI also offers email delivery of statements and customer access to their images from most Internet Banking Systems.

“CSPI works side by side with the other solution providers to get problems solved, and maximize opportunities”, according to Walden. “From the beginning, Garden Plain State Bank’s experience with CSPI has been nothing but positive”. The CSPI commitment serves as a vivid example of what Walden esteems most about CSPI-service after the sale. “Whenever we’ve had to call for support, we’ve gotten immediate answers. Customer service reps don’t have to chase people down to figure out what’s going on. Thanks to CSPI, and Dynastore, what’s going on is a transformation in item processing operations. With Dynastore the results are dramatic time savings, efficiency improvements, cost reduction and elevated customer service”, says Walden. It’s the new definition of “business as usual” at Garden Plain State Bank.